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KERING Order Management Technical Analyst

Kering - Regular
Wayne - United States of America

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your Opportunity

Kering Technologies is looking for a hands-on Senior Techno-Functional Analyst with project management abilities to coordinate with global Order Management team, working on Manhattan Active Omni tool. You will become the order management system specialist for the Americas based in Wayne, New Jersey.

How you will contribute

  • Coordinate with global IT Order Management team, mainly based in Europe

  • Support local implementation as Order Management System specialist for the Americas markets, for 5 luxury brands, with hands-on role with both testing and production set-ups

  • Manage the Order Management System regional configuration

  • Troubleshoot operational and system related incidents and interact with other teams to find solutions

  • Partner with central team on global/regional service roadmap, functional design, incident management, strategic vision, and strategic plans for services

  • Assist in collection, formalization, qualification and prioritization of business requirements at the regional level. Support convergence of the requirements cross brands and countries.

  • Assist HQ in global project delivery. Support QA, UAT, training and rollout activities.

  • Maintain functional and technical knowledge of solution and an understanding of relevant system integration flows

  • Document and maintain a clear understanding of the business processes at regional level with specificities across brands and countries

  • Collaborate with other teams in the demand and change management processes

  • Act as the escalation point for day-to-day issues to liaise with local support services and central teams for resolution and support process improvement

  • Serve as a preferred resource to deliver local training to IT teams, L1 support and business trainers (train the trainer approach)

  • Support roll out of omnichannel roadmap in Americas, coordinating stakeholders (local brand teams, IT team, operations, customer care, retail team, legal and finance teams) and feeding back to Central Product Management Team

  • Responsible for coordinating local testing, training, local project management

  • Provide brands with local-specific advice on digital best practice, share knowledge and advice, help manage proof of concepts & pilots

  • Support on-going run of omnichannel systems by escalating or resolving issues in Americas

  • Provides ongoing support to various stakeholders on new functionalities and change requests

  • Identify and make recommendations for solution tuning and improvements

Who you are

  • A professional with 2 to 5 years of experience in retail, supply chain or ordering information systems

  • Experience understanding technical flows and data formats

  • Hands-on, autonomous, with problem solving skills

  • Rigorous, organized, committed, transparent

  • Experience working with multiple business and technology stakeholders

  • Manage autonomously little projects (e.g. Change Request implementation and Fiscal/Legal requirements)

  • Relational skills, team-work oriented and collaborative

  • Experience with JSON

  • Full time
  • Nord America
  • United States of America

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