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BALENCIAGA Department Manager (Harrods)

Balenciaga - Regular
London - United Kingdom

About Us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “ The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

We are currently seeking a Department Manager who will report to the Store Director as part of our team at Harrods. This position will over see the Womens Ready to Wear and Shoes departments.

Your opportunity  

You will be responsible for implementing a clientelling mindset in your team in order to guarantee the quantitative and qualitative goals assigned by department. To behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director. Be accountable for your department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.

How you will contribute   

Business development:

  • Implement action plans defined with the HQ and Store director and ensure follow-up

  • Consistently analyse business results based on corporate reports

  • Assign targeted quantitative and qualitative goals to the department team

  • Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store team

  • Build relationships with Inventory and Buying stakeholders and proactively communicate requirements

  • Monitor business environment including local competition

  • Keep store team informed at all times regarding Store performance


Talent leadership and development:

  • Create and maintain a positive work environment, consistent with Balenciaga behaviours

  • Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent

  • Motivate and challenge the team to drive business results and job satisfaction

  • Support the Store Director in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

Brand promotion:

  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

  • Ensure Balenciaga Signature and Client experience are executed and consistent over time

  • Assure the recruitment, development and retention of clients from beginners to VVICs

Process management:

  • Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines

  • Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager/Director and Store Manager/Director.

  • Challenge and improve current processes and ensure efficiency and effectiveness

Who you are  

  • Commitment to take part of an innovative project

  • Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level

  • Experience in a managerial position (5 people)

  • Significant experience in the luxury industry: client portfolio

  • Clienteling mindset: client engagement and loyalty

  • Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business

  • Adaptability, openness, listening abilities, curiosity

  • High availability, responsiveness

  • Excellent interpersonal skills

  • A positive attitude and a willingness to learn and improve

  • Mastering digital skills

Why work with us? 


This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.  


Kering is committed to building a diverse workforce.  We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europa
  • United Kingdom

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