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GUCCI Team Manager

Gucci - Regular
Bicester - United Kingdom

f you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team.

Key Accountabilities

Team

  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
  • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
  • Participate in attracting, recruiting and onboarding a high performing team.
  • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.


Client

  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele, developing actions to reach clear goals and KPIs
  • Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
  • Lead from the shop floor, actively selling and role modelling the selling ceremony.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.


Product

  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
  • Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
  • Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.


Key Requirements

  • Proven experience in a similar role within a luxury fashion company
  • Proven ability to drive results, commercial awareness and strong business acumen
  • Strong experience of CRM within luxury
  • Talent for managing, coaching and developing a team
  • Strong communication skills
  • Genuine passion and sound knowledge of fashion luxury
  • Fluency in English, any additional languages would be advantageous


Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • Europa
  • United Kingdom
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