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ALEXANDER McQUEEN Store Manager(表参道)

Alexander McQueen - Regular
Tokyo - Japan

Job Summary :
The Store Director is a professional in the fashion industry who is responsible for promoting the House and the client loyalty, in particular
Top Clients and VICs, in order to guarantee store business goals.
He/she represents the House and is a proactive Sales professional who guarantee compliance with all procedures set by the Headquarters
and aimed at managing Store SA and ensuring that the Store runs efficiently.

Key Role & Responsibilities:

BUSINESS LEADER
Attract, recruit, develop, retain, and engage clients
• Demonstrate sales leadership for SA by playing an active role on the selling floor: VIC relationship
• Supervise sales to ensure client satisfaction, engagement
Implement action plans to achieve sales target
• Define targeted quantitative and qualitative goals and ensure they are achieved
• Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
• Implement action plans defined with the HQ and guarantee follow up at store level
Communicate high quality relevant feedbacks and reporting to HQ and/or SA
• Provide high quality relevant feedback and requested reports to HQ
• Inform the Head of Retail any local events in the city and / or organized by competitors
Know and monitor business environment including local competition
• Keep relevant with market and fashion trends
• Communicate this information to the SA

BRAND AMBASSADOR
Represent & Promote the culture of the House internally and externally

• Convey Brand values through AMQ attitude, behavior and appearance
• Oversee the Clienteling approach
• Ensure that the qualitative standards required by our house are maintained
• Promote an Omni-Channel culture: maximise the client satisfaction across all brand touchpoints
Ensure store atmosphere upholds the House image
• Ensure that the Store windows are always in place and sets up the layout of the Store according to the VM guidelines
• Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard
• Ensure that team behaviors and store appearance are consistent with the standard of Alexander McQueen service, image and values
Build a network of people who have an impact on local and international Luxury business to develop clients’ loyalty (especially with Top Clients and VICs) using LUCE
• Guarantee excellent client experience including welcome and treatments
• Ensure that all delicate situations regarding client complaints and the overall sales process are dealt with accordingly

TEAM DEVELOPER
Identify, attract, recruit, develop and retain talents

• Consistently recruit top talent in partnership with the Head of Retail and HR
• Create and maintain a positive work environment
Motivate and challenge the team on a regular basis
• Create a team, whose activities will be coordinated in order to make sure that this team is always motivated and competent
• Keep SA informed at all times regarding Store performance through the necessary tools agreed on with the Head of Retail
• Coach the Sales Associate
• Manage individual appraisal interview
Create development plans for the SA and the management
• Ensure professional growth and training of the SA with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry

PROCESS MANAGER
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability,
HR and stock organization

• Handle all administration and accounting responsibilities
• Achieve and authorize planning, organize and plan the activities
• Apply all the necessary good practices to ensure the safety of both store team and client
• Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly
• Manage inventory activities taking into account related inventory results
• Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
• Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
Challenge current processes to ensure efficiency and effectiveness
• Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

Profile:
• Significant experience in the sale of luxury goods or retail
• 3 to 5 years of successful experience in a managerial position at Flagship Stores of luxury goods or retail
• High sensitivity to client experience and loyalty
• Exceptional interpersonal skills, persuasiveness
• Precision, organizational skills
• Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
• High availability, responsiveness
• Product and Fashion sensitivity
• Mastering computer skills (Word and Excel)

  • Full time
  • Asia
  • Japan
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