Area Manager - East
Qeelin - Fixed Term (Fixed Term)
Shanghai - Mainland China
How you will contribute
- Key responsibility 1 – BTQ Operations management
- Ensure the smooth opening of new boutiques, supervise product/PLV order, VM, staff recruitment/training and other opening procedures
- Directly supervise sizable boutiques in the region
- Ensure core boutique operations managed according to Qeelin standard
- Regularly visit boutique and provide feedback for boutique staff management and performance review
- Key responsibility 2 – Sales Management
- Develop area/city action plan to achieve commercial target in terms of qualitative & quantitative aspects
- Administer sales and manage overall turnover
- Optimize boutique productivity and profitability
- Provide sales estimate for new product launch
- Analyse and evaluate product sales results, collect and provide qualitative feedbacks
- Closely monitor and analyse competitors’ sales performance and promotional activities
- Key responsibility 3 – Customer Relationship
- Maintain relationship with landlords through brand events/product launch animation
- Develop new customer database through joint-event/joint-promotion with landlords
- Improve boutique service quality and develop effective CRM events
- Monitor the handling of national level outstanding after sales service cases
- Key responsibility 4 –Market intelligence observation
- Provide first-hand information concerning commercial projects in each city
- Maintain good relationship with landlord and support negotiation with them on business opportunities
- Leverage landlord’s resource and support in terms of BTQ events and special activities
- Key responsibility 5 - Recruits and manages boutique staff
- Define recruitment criteria and conduct interviews
- Assess, define and oversee retail and in-boutique training program to support/minor the integration of staff
- Manage boutique managers by monitoring and evaluating performance, and initiate corrective or disciplinary actions
- Inspires and motivate boutique managers to build a cohesive and productive team
- Key responsibility 6 – Team Management
- Set clear roles and responsibilities of each member
- Provide training, coaching & feedback for career development
- Retain people by motivating team to gain job satisfaction
- DIMENSION:
- Geographical area under responsibility:
- Sales turnover under responsibility:
- Number of Retail Boutique: 4Headcount supervised: 6 - 8
- Contact Parties:
- Internal contact: China CEO, China Head of retail, Marketing & Communications team, SDP & VM team, Training team, and Kering supporting teams (HR/Finance/IT/Compliance)
- External contact: Landlord and Business Partner
Who you are
- QUALIFICATION:
− In depth knowledge of product and industry
− Excellent understanding of the selling process and of customer behavior
− Good communication and negotiation skills
− Leadership skill is vital, to give direction to and nurture the commercial team
− Prefer frequent traveler (75% of work time not in the office)
− Having at least 8 years’ experience in sales
− Having strong analytical skill
- COMPETENCY REQUIRED:
− Entrepreneurial Spirit
− Customer focus
− Managing & Developing team
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Asia
- Mainland China