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BALENCIAGA Trainer (Shanghai Garden Square)

Balenciaga - Fixed Term (Fixed Term)
Shanghai - Mainland China

Reporting directly to the Training Manager of Balenciaga China and responsible for training and field coaching of the directly operated retail stores. Collaborate with Sales & Operations team for planning and delivering the Retail Training plan through classroom training, documentation, tools, best practice sharing and selling processes to ensure retail staff development and delivery of exceptional Balenciaga service standard to our customers across different touchpoints;Facilitate ongoing coaching of field management, as well as ongoing follow up communication and feedback.

include the following: Other duties may be assigned.

  • Be partner with Sales & Operations team to achieve sales objectives and KPI target.
  • Implement retail training program, operating plan and manage budget relevant.
  • Support strategic initiatives designed to drive growth, profitability and customer satisfaction.
  • Responsible for delivering orientation, service & product training course to retail staff, office staff and business partner with professionalism and practical knowledge, and to follow up on training effectiveness.
  • Provide training logistics like determining the location, time, facilities and training support required for training activities.
  • Field coaching in store regularly, submit report to retail team, share the findings with solution and work with Store Managers to follow up the results.
  • Support Training Manager on CEE program to improve clients experience in boutique continuously.  
  • Assisting Training Manager and Human Resources Team to implement retail team learning and development program.

QUALIFICATIONS

  • Minimum 5 years progressive experience of training in specialty stores or international luxury brand companies.
  • Possess high level of commercial acumen, fashion sense, self-initiative, combined with a drive for results.
  • Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources.
  • Good command of written and spoken English and Putonghua
  • Proficiency in Microsoft Excel and Chinese Word Processing
  • Full time
  • Asia
  • Mainland China
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