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Gucci 9 System & Technology Manager

Gucci - Fixed Term (Fixed Term)
Shanghai - Mainland China

Main responsibilities: • As a tech expert, lead to build up an entire new intelligent omnichannel customer service system by leveraging mainstream tech solutions. • Daily operation management for the system. • Cross collaboration with business and IT team for customer service process and service system performance optimization. • You will ensure documentation is produced with agreed quality. • Contribute significantly to stable operations by reviewing change requests and operational reports. • Build strong partnerships externally and internally to deliver your results through yourself and others.

Main responsibilities:

·       As a tech expert, lead to build up an entire new intelligent omnichannel customer service system by leveraging mainstream tech solutions.

·       Daily operation management for the system.

·       Cross collaboration with business and IT team for customer service process and service system performance optimization.

·       You will ensure documentation is produced with agreed quality.

·       Contribute significantly to stable operations by reviewing change requests and operational reports.

·       Build strong partnerships externally and internally to deliver your results through yourself and others.

  • Full time
  • Asia
  • Mainland China
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