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GUCCI KOREA Team Manager

Gucci - Regular
Seoul - Korea, Republic of

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Team Manager (매니저)

담당업무

ㆍGUCCI 스토어 내 관리직군으로서 회사를 대표하고 본사에서 정하여 내려온 방침에 따라 매장을 운영하고 매장의 직원을 잘 관리하여 매장의 효율적 운영을 책임진다.

주어진 목표를 달성하기 위해 Luxury goods 분야의 고객, 특히 Top Client 와 VIP에게 브랜드의 로열티를 증진시키는 책임을 맡고 있으며, 고객, 경쟁사, 패션 등의 동향 분석에 기반한 매장 성과창출을 위한 전략적 의사결정을 수행한다.

자격요건

ㆍ경력 : 경력 5년 이상 리테일 및 서비스 분야의 최소 경력 5년 및 리더쉽 발휘 경력 최소 3년이상

ㆍPeople management 경험을 보유한 분

ㆍ강력한 비즈니스 통찰력을 지닌 분

ㆍVIP 관리에 능통한 분 우대

영어 커뮤니케이션 가능한 분 우대

Position:             Team Manager

Department:    Retail

  • Role Mission
  • Lead balanced number of CAs, while fully responsible of ensuring each CA performance, training and development with an important focus on clienteling.
  • Support the Store Manager in implementing his/her mission in managing the store, and deputize in his/her absence
  • Optimize sales through effective implementation of business strategies set by the Store Manager

  • Key Accountabilities
  • Staff Management
  • Support Store Manager in the implementation of training programs, evaluation and motivation of staff in order to achieve sales objectives 
  • Identify any staff development needs and communicate to Store Manager
  • Maintain effective and regular communication with CAs in order to ensure complete delivery of missions set by Store Manager
  • Monitor and implement staff scheduling as defined by Store Manager
  • Assume staff consultation and coaching duties as necessary
  • Store Maintenance
  • Ensure proper visual merchandising is maintained according to Gucci guidelines, both in the window and in-store displays
  • Monitor store cleanliness both on and off the sales floor, and ensure Gucci housekeeping guidelines are met
  • Monitor and review stock level together with customer needs/buying trends, and advise Store Manager of any suggestions necessary to increase sales
  • Sales & Service Management
  • Monitor staff performance to ensure that excellent customer service is maintained
  • Implement action plans set by Store Manager to develop sales for each product category and clienteling
  • Be aware of local trading environment and its impact on our sales, including competitors’ trading activities
  • Administrative Management
  • Ensure all company information received from Store Manager is communicated to staff as appropriate
  • Conduct daily audit of stock management including merchandise receipt, transfers and sales
  • Produce routine reports (weekly, monthly) as required by Store Manager
  • Communication and Reporting
  • Provide Store Manager with reviews and updates on various issues relating to staff management matters
  • Discuss with Store Manager any suggestions relating to business issues in order to facilitate improvement in store management

  • Key Requirements
  • Min 5 years of experience in Retail industry (Luxury Retail Preferred)
  • Coaching & People management experience preferred
  • Strong organizational and time management skills
  • Strategic thinking, business acumen, analytical ability, problem solving, planning and organizing skill
  • Cross functional working skills and supportive team player
  • Deep passion for fashion and luxury
  • Bachelor’s Degree is preferred
  • Full time
  • Asia
  • Korea, Republic of
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