GUCCI-Video Client Advisor

Duties and responsibilities:

• This position will be responsible for providing video chat service to online clients, conducting video room daily operation, efficiently deal with clients’ enquires to meet clients’ expectations

• Complete Video chat appointments, follow up with clients for further communication

• Achieve key KPIs, such as abandon rate, satisfaction rate, individual and team video chat sales targets etc.

• Able to complete 1 to N live-streaming independently, including script preparations and other coordination.

• Outreach clients through CRM phones to promote Video chat service, as well as conducting clienteling activities

• Take mix&match photos and make styling suggestion for clients and client advisors

• Take responsibility for video room stock safety, including but not limited to daily stock take, product status check, VM maintain etc.

• Build long relationship with clients, enhance clients’ loyalty and foster VIGs

• Sorting relevant information and filling dedicated reports

• Work closely with service team to ensure video chat service to operate smoothly

• Collect clients’ feedback and report to line manager

Job Requirements

• Minimum 2 years of client advisor or sales related working experience
   
• Excellent present skills before camera

• Passionate on sales, a collaborative team player

• Deep understanding of the luxury customers, their needs and expectations;

• Ability to work with tight deadlines and achieve multi-task, proactive & problem solving abilities and high level of flexibility;

• Fluent Mandarin

• Good looking and voice

• Well organized and logical thinking

• Bachelor degree is a plus