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KERING Customer Service Specialist

Kering - Regular
Hong Kong SAR - Hong Kong SAR

About us A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2019, Kering had nearly 38,000 employees and restated revenue of €15.9 billion.

How you will contribute

Internal Communication

  • Communicate among internal parties for any Logistics & Customs request

  • Follow up on exceptional case, such as Customs enquires, discrepancies, wrong delivery, service complaints

  • Provide reports and analysis to the Management such as Operations review, KPI Report… etc

  • Ad hoc project support and coordination

Cost Control

  • Co-ordinate with Freight Forwarder on the Cargo receiving schedule, Delivery Quality and Lead-time

  • Invoice Checking and verification

Import & Export Documentation

  • Responsible for the on-time Customs declaration in Hong Kong and Macau

  • Perform Import & Export Declaration in Hong Kong Trade-link system

  • Coordinate with Freight Forwarder, Service Provider, Brands and Operations team to prepare all related License such as CITES for Import and Export

  • Prepare shipping documents such as Invoice & Packing list

Supplier’s Management

  • Conduct improvement project with service providers

Who you are

  • Degree holder

  • Experience in Logistics / Retail / Luxury industry and experience in Customs / Shipping / CITES Application / Account Management is preferred

  • Familiar with shipping documents and logistic processes in Hong Kong, Macau ,China, and Overseas

  • Knowledge on Warehousing/ Distribution/ Inventory Management / Import & Export Operations

  • Excellent communication and interpersonal skills

  • Highly independent and well organized, ability to work under pressure

  • Excellent service manner, project management and problem-solving skills

  • Good command of spoken and written English, Cantonese and Mandarin

  • Strong in MS Word, Excel, PowerPoint and Project, hands on experience in SAP is an advantage

  • Fresh graduate with Logistics study background is also welcome, with less experience, title will be Customer Service Assistant

Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Asia
  • Hong Kong SAR
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