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KERING EYEWEAR Customer Service Specialist

Kering Eyewear - Fixed Term (Fixed Term)
Shanghai - Mainland China

About us Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

We are currently seeking a Customer Service Specialist who will report to a Customer Service Manager in Kering Eyewear China

Your opportunity

The potential candidate will need to be customer-oriented and autonomous, who will solve issues proactively and seek for improvements continuously.

How you will contribute


  • 根据客户提交的售服申请在SAP系统中创建受理单并提供给客户,客户将眼镜寄回维修中心后跟进维修流程直至完成维修服务
  • 为客户提供配件报价,客户接受报价后跟进配件订购及到货流程
  • 跟进退换货流程直至客户收到新眼镜
  • 通过邮件、热线电话、微信等处理销售及客户的问题和投诉
  • 联系、协调维修中心解决客户问题
  • 协调销售、财务等其他团队一起解决客户的售后难点问题
  • 日常工作相关报表提供


Who you are

  • 具有2年及以上客户服务相关经验
  • 有SAP使用经验为佳
  • 较强的沟通能力,仔细,有耐心
  • 具有团队合作精神,较强的独立处理问题及执行能力
  • 熟练使用Excel,工作用英语
  • 大专及以上学历

Why work with us?


This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Asia
  • Mainland China

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