KERING EYEWEAR Customer Service Specialist

We are currently seeking a Customer Service Specialist who will report to a Customer Service Manager, as part of our dynamic Travel Retail team in Seoul.

How you will contribute

• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer’s first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects

Who you are

Experience

• 2 years of work experience in a B2B customer service environment
• With the experience in the travel retail channel would be a plus
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Less experience will consider as Customer Service Coordinator

Technical Skills

• Good business knowledge of order-to-cash flows
• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Office Pack (Excel, Power Point, Word)
• Experience in SAP is a definite advantage
• Fluent English

Competencies

• Team player
• Customer-oriented
• Problem solving
• Negotiation-oriented
• Focus on results
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.