We are currently seeking a Customer Service Specialist who will report to a Customer Service Manager in Kering Eyewear China

Your opportunity

The potential candidate will need to be customer-oriented and autonomous, who will solve issues proactively and seek for improvements continuously.

How you will contribute

      日常客户服务支持:

• 根据客户提交的售服申请在SAP系统中创建受理单并提供给客户，客户将眼镜寄回维修中心后跟进维修流程直至完成维修服务
• 为客户提供配件报价，客户接受报价后跟进配件订购及到货流程
• 跟进退换货流程直至客户收到新眼镜
• 通过邮件、热线电话、微信等处理销售及客户的问题和投诉
• 联系、协调维修中心解决客户问题
• 协调销售、财务等其他团队一起解决客户的售后难点问题
• 日常工作相关报表提供

Who you are

• 具有2年及以上客户服务相关经验
• 有SAP使用经验为佳
• 较强的沟通能力，仔细，有耐心
• 具有团队合作精神，较强的独立处理问题及执行能力
• 熟练使用Excel，工作用英语
• 大专及以上学历

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.