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KERING Operations and Infrastructure Manager, HK, Macau & Taiwan

Kering - Regular
Hong Kong SAR - Hong Kong SAR

About us A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2019, Kering had nearly 38,000 employees and restated revenue of €15.9 billion.

Your opportunity

The Operations and Infrastructure Manager reports to Operations and Infrastructure Director, APAC. He/she will be responsible for overall O&I projects and end-to-end service deliveries in Hong Kong, Macau and Taiwan.  He/She is leading the O&I team based in Hong Kong and Taipei to deliver projects and manage operations in network, cloud, security, workplace and collaboration solutions to business users. 

He/she will act as regional O&I project manager to ensure the delivery of quality infrastructure projects across the region, following Kering technologies guideline, process and standards.

This person must be very collaborative, working closely with business units, brands and the Kering Technologies teams globally.  He/she will be acting as the O&I key point of contact with other functional areas within Kering Technologies, performing as “One Team” to support business initiatives and actives within the region.

How you will contribute

  • Manage to deliver solutions in network, security, cloud, workplace and collaboration

  • Coordinate with Global/Regional teams, external vendors and key stakeholders to roll out Global/Regional/Local IT infrastructure projects

  • Lead to provide level 2 support on systems, network and security areas

  • Manage lifecycle of IT server and network related assets (for hardware and software, from acquisition to disposal)

  • Manage O&I Hong Kong and Taipei team, in providing comprehensive, coordinated and integrated service to business users

  • Responsible to plan, propose, track and maintain O&I budget, ensure procurements are undertaken in accordance with the corporate procedure and policies

  • Responsible for managing the initiation, planning, delivery and tracking of IT projects across Asia Pacific

  • Analyzing, developing and presenting business cases

  • Work closely with each IT domains to ensure that projects are being delivered in a structured and consistent approach with a focus on a quality IT solution which accurately meets the business needs in a timely fashion

  • Regular communications with business stakeholders to present project deliverable, operations KPI, understand business needs and implement improvement plan.

  • Regular visit to stores and offices in the region to ensure infrastructure are working properly, gathering user feedback and provide quick fixes and long-term improvement if needed.

  • Work on cloud architecture design and cloud architecture solutions to meet the strategic needs of the Brands in locally

  • Perform hands-on configuration, adaption process and develop well-informed Cloud strategy, infrastructure management and maintenance process with IT Project Management Team

  • Respond to IT infrastructure technical and security local regulatory compliance in a professional and timely manner

Who you are

  • 12+ years relevant working experience with enterprise systems, network and security, with 5 years in management position

  • University degree in Engineering, Computer Science, IT related field

  • Professional Certificates in MCSE and CCNP are required, candidate with CISSP, ITIL, PMP/PRINCE2 certificates is preferred

  • Good knowledge of network technologies MPLS, VPN, WiFi and VoIP with tracked record to manage large scale of WAN services

  • Good understanding of datacenter domains on servers, storage, operation systems, virtualization, backup and security

  • Hands on experience of cloud platform, like AWS and Azure, with good understanding of IaaS and SaaS

  • Good knowledge of workplace and office automation management, hands-on experience on supporting directory services and collaborative tools.

  • Effective team management and supervisory skills, able to take leadership and driving for team deliverables

  • Able to manage complex projects with effective budget, resource, time and vendor management

  • Strong interpersonal communication skills with good sense of customer service, able to deliver effective presentation and communicate to stakeholders.

  • Strong judgement and decision-making skills, including analytical, critical thinking and complex problem solving.

  • Strong Leadership and management skills

  • Strong written and verbal English skills

  • Must be well organized and able to work under pressure

  • Flexible approach to working hours, some travel is required

Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Asia
  • Hong Kong SAR
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