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ALEXANDER MCQUEEN Department Manager

Alexander McQueen - Regular
MILANO - Italy

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

Your Opportunity:

Alexander McQueen is looking for an exceptional Department Manager to join the team of the Milan Flagship Store.


How you will contribute:

  • Organize and plan the activities of the assigned department(s) to ensure achievement of business goals and strategic projects.
  • Support the Store Manager in setting up and animate morning briefings, one-to-one meetings, product training and CRM activities. 
  • Ensure that your department(s) is providing excellent client service on the sales floor, in the fitting rooms and at the cash desk.
  • Develop CRM: outreaching to increase number of customer database, retain top customers and propose ad hoc initiatives in store and outside the store.
  • Monitor quantitative and qualitative KPI’s of the assigned department(s) and ensure they are achieved by analysing results, periodically verifying activities and setting up yearly assessments.
  • Ensure that the display of the assigned department(s) is in line with Brand’s visual guidelines and supervise product rotation
  • In collaboration with the Store Manager and the stock team, optimize stock management in the most efficient way in terms of sales.
  • Develop the omni business: powerfront, distant sales, order in store, after-sales conversion, etc.
  • Support the Store Manager in recruiting sales staff and training new joiners.
  • Support the Store Manager in identifying and developing the strengths of the sales consultants and their training and development needs.
  • Keep up to date with fashion trends and monitor business environment, including local competition, and communicate this information to the team.


Your Skills and Experience:

  • Previous experience in a similar role and deep knowledge of local market.
  • Fluent in English and Italian; knowledge of other languages would be a plus.
  • Ability to adapt to frequent change and a high pressure environment.
  • Ability to initiate contact and communication.
  • Motivated by being a team player with a common goal.
  • Excellent communication and interpersonal skills with the ability to build and maintain relationships.

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Europa
  • Italy
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