We are currently seeking an Assistant Store Manager who will report to the Store Manager based in Bicester Village.

Your opportunity

You will lead the and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines. You will be responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential. You will act as representative of the Store Manager and thus fulfils all the tasks given by HQ/HO and Store Manager.

How you will contribute

Business development:

• Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies

• Assist the Store Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store

• Support the Store Manager in achieving targeted quantitative and qualitative goals

Talent leadership and development:

• Create and maintain a positive work environment, consistent with Balenciaga behaviours

• Identify, attract, recruit, develop and retain talent

• Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

Brand promotion:

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

• Ensure Balenciaga Signature and Client experience are executed and consistent over time

• Develop clienteling mindset and client's loyalty and retention from beginners to VICs

• Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs

Process management:

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines

• Ensure execution of Retail Excellence guidelines in the store

• Support the Store Manager in managing inventory activities and warehouse stock

• Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

Who you are

• Sustained proven experience in a managerial position

• Significant sales experience in the luxury retail industry

• Proven experience in successfully managing a team

• High sensitivity to client experience and loyalty

• Exceptional client service and interpersonal skills

• Precise, innovative, organised, adaptable, dynamic

• Highly available and responsive with a natural curiosity

• Product and Fashion sensitivity

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce.  We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.