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BALENCIAGA - Client Service Representative (W/M)

Balenciaga - Regular
Paris - France

BALENCIAGA - Client Service Representative (W/M) Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Your opportunity

The Personal Shopper contributes to Omnichannel sales, by providing proactive outbound and inbound customer service to clients.

He/she embodies Balenciaga behaviors and ensures generating strong client engagement relationships.

How you will contribute

  • Maximize sales and provide excellent client and after-sales service  (contact clients according to clienteling campaign; ensure conversion of outreach into sales; keep clients informed on commercial initiatives and products launch … );

  • Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed;

  • Give tailor-made advice, listening clients’ expectations and answering requests;

  • Create and update clienteling tools  through the CRM tools ;

  • Follow the guidelines provided by head quarter regarding the Client journeys and loyalty program, including welcome and treatments ;

  • Promote and execute omnichannel services ;

  • Follow up with clients by facilitating the relation with stores and e-commerce.

Who you are

  • Previous experience in customer service

  • Product sensitivity and strong market and fashion trends knowledge

  • Excellent interpersonal skills, good listening ability

  • Mastering digital skills

  • Strong proficiency across multi-level communication channels (phone, email, short messages…)

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

  • Full time
  • Europa
  • France
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