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BALENCIAGA Sales Associate - Madrid

Balenciaga - Regular
MADRID - Spain

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.

How you will contribute

• To develop and maintain good product knowledge and provide excellent customer service
• An understanding of current products, trends and collections and ensuring that customers
are informed and aware
• To replenish stock and maintain high standards of merchandise and product presentation
• Handling customer complaints, seeking assistance where necessary, ensuring issues are
resolved to the satisfaction of the customer and the company
• Keep up to date with customer requirements and operating procedures
• Be aware of daily sales targets and performance against them. Use appropriate sales
techniques to ensure they are met
• To ensure that all procedures and policies are understood. To carry out work according to
those standards.
• Personal appearance and presentation must be strictly in line with company standards
• Adheres to Security and Health and Safety regulations
• Opening & closing the Store according the needs of the business, in line with Company
security rules
• To carry out additional duties when and where necessary within the defined levels of
responsibility and accountability of the Sales Consultant role

Who you are

• Previous experience in a similar role
• Knowledge of Mandarin will be considered as a plus
• Experience in a customer service role with face-to-face customer contact
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal

Person Specifications

• Excellent Communication and interpersonal skills with the ability to build and maintain
• Able to work in fast paced environments
• A strong team player and considerate of colleagues

  • Full time
  • Europa
  • Spain

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