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BOTTEGA VENETA - Supervisor

Bottega Veneta - Fixed Term (Fixed Term)
MILANO - Italy

About us

Bottega Veneta has set a new standard for luxury since its birth in Vicenza in 1966. Inspired by Italian culture with a global outlook, the house is defined by a distinctly refined attitude. Bottega Veneta uses noble materials to create considered pieces that become part of their owner’s lives. The house embraces a core philosophy of style, innovation and luxury, applied to a full offer for women, men and home.

We are currently seeking a Supervisor who will report to the Store Manager as part of our dynamic team in La Rinascente – Milano Department Store.

Your opportunity

Meet performance expectations and provide excellent customer service to ensure customer satisfaction in alignment with company standards. A Supervisor has sales targets, is responsible of at least one person, could be in charge of a department

How you will contribute

  • Finalize sales targets achievements in line with company strategy
  • Use effective selling techniques to maximize the business potential of the stores
  • Contribute to build team working sharing information and best practices
  • Collect and update customer information to ensure an efficient use of CRM and Client Book
  • Uphold respect of the company standards and procedures
  • Keep stock info updated and follow store-to- store transfer request procedures
  • Cultivate customer relationships
  • Deliver excellence in customer service in alignment with the company standards
  • Identifies and evaluates deeply people’ strengths and areas of improvements based on observation and measurable results. Gives effective feedback to obtain skills and performance improvement.
  • Is in charge of delivering the monthly touch base with the supervision of the ASM or SM
  • Guarantees the all procedures are properly followed when SM or ASM are not there

Who you are

  • Two years’ minimum experience within a luxury brand in the area of expertise
  • In-depth department knowledge: collections knowledge in terms of technical and stylistic aspects, ability to effectively present the collections inspiring customers
  • Ability to work closely with Store Management and Brand Ambassador to ensure department sales targets are achieved
  • Excellent communication and interpersonal skills
  • Ability to provide excellent customer service and to build relationships with clients
  • Team player
  • Exhibits positivity, is able to influence others, listens and provides effective support to colleagues, has the ability to adapt to different and multicultural personalities.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europa
  • Italy
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