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BOUCHERON Sales Associate

Boucheron - Regular
London - United Kingdom

“Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.”

To consistently uphold high standards of excellence, in delivering a customer service experience which meets our brand’s focus. In doing so, developing his/her client portfolio and achieve ambitious targets.

Responsibilities

1 Achieving individual targets and helping to achieve the targets of the boutique

- Achieving individual targets set by the boutique Manager.

- Recruiting, developing and retaining clientele.

- Contributing with own client portfolio and networking contacts.

- Recruiting new clients by attending internal and external events.

- Creating ideas for new Maison events and networking opportunities.

- Helping team members to meet their own targets by assisting them in the sales process when required.

- Contributing to achieve the overall targets of the boutique by meeting own goals and by being a team player, respecting client rotation rules.

- Being part of back-office, visual merchandising and administrative work when required.

- Informing management of new leads and deposits, as well as other sales opportunities.

- Demonstrating pro activity by taking the initiative to network in order to build new contacts.

- Using entertainment budget effectively to introduce new clients, as well as grow existing contacts.

- Leveraging on business introducers, referrals and B2B contacts.

- Being fully informed about the competition in terms of product range and event activities.

- Awareness of important cultural and social events happening in town/ worldwide.

2 Applying Boucheron policies and procedures

- Being an ambassador of the Boucheron Retail Excellence.

- Following each step of the selling ceremony.

- Respecting the values and ethical principles of the Maison Boucheron and Kering * group.

- Having complete and accurate knowledge of the Maison's history and creations.

- Offering Clients the Boucheron standards of service defined in the Boucheron Service Palace® Guide.

- Contributing and enhancing Boucheron database by filling client data.

- Maintaining personal appearance in line with the Boucheron guidelines and grooming.

- Understanding and abiding by Boucheron safety regulations and security procedures.

- Ensuring that the boutique’s appearance and jewelry presentation is well maintained and in accordance with boutique atmosphere guidelines (visual merchandizing, flowers, music etc.).

- Respecting the laws of the country and the current procedures implemented by the Maison and the Kering group.

- Respecting need for authorization by boutique director and/ or Maison in relation to named guidelines and internal rules.

- Meeting, next to Boucheron requirements, Harrods rules and regulations at all times and follow strictly their house policies.

3 Contributing to the operation of the boutique and encouraging team spirit

- Helping to maintain and enhance the overall appearance of the boutique.

- Performing administrative duties when required and being flexible when asked to do tasks that are not within one’s normal scope of responsibility.

- Participating actively in team meetings, group tasks, boutique events and other activities.

- Contributing and occasionally conducting morning briefs to offer new ideas, information or training.

- Making team-play a top priority and be supportive of your colleagues at all times.

- Accepting collective responsibility for stock management in accordance with policies and procedures.

- Keeping stock safe at all times and ensure that it is organized, presented and handled with care.

- Being part of stock takes, cycle counts and regular stock checks.

- Remaining stress tolerant amidst long hours and handling high volumes of traffic.

Skills and Experience Required

  • English Fluent mandatory + a further language would be an asset.
  • Strong previous experience in a similar role.
  • Experience in a luxury service role with face-to-face customer contact.
  • Ability to adapt to frequent change and a high pressure environment.
  • Ability to initiate contact and communication.
  • Motivated by being a team player with a common goal.
  • Business Developer (Recruiting VIP Clients).
  • Being knowledgeable about cultural and social scene in and around London/ worldwide.
  • Good computer skills in word, power point and excel.
  • Ability to use social media platforms like Instagram, Facebook and Wechat, etc.
  • Being able to converse on online platform like Teams, Skype and use media like Whatsapp, etc. and phones for client communication and presentations.

Person Specifications

  • Excellent Communication and interpersonal Skills with the ability to build and maintain relationships
  • A strong team player spirit and consideration of colleagues

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europa
  • United Kingdom
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