lunedì 23 maggio 2022

Client Advisor

Gucci - Regular
London - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role mission We are looking for Client Advisors to join our team in Heathrow (all Terminals) on a full time basis. Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key Accountabilities

Serve clients accordingly with the Gucci selling ceremony
Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
Guarantee cross and up-selling for all product categories
Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals
Be an agile and collaborative team player, proposing creative and effective solutions
Contribute to managing the visual display of the products in accordance with the Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

Key Requirements