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DODO Assistant Store Manager

Pomellato - Regular
MILANO - Italy

Our Mission We are currently looking for an Assistant Store Manager for our Dodo Flagship Store located in Milan. Reporting to the Store Manager, the candidate will assist the Store Manager to train and coordinate the staff (turns, rests, vacations), to ensure the full sharing of the corporate strategies and procedures, to manage client relations and to identify customer’s needs. The candidate will also guarantee constant reports to HQ about staff payroll (attendance, overtime) and budget and coordinate public relation activities in order to develop new business opportunities.

Your Opportunity

  • Assist the store manager in all areas of the business
  • Responsible for driving sales in order to reach goals and assist with sales in the boutique at busy time
  • Responsible for all administrative work, e.g Cash Register reports, Petty Cash, Handling of supplier invoices for Kering Finance Shared Services, Daily Cash logsheet, (also see reports)
  • Oversee the stock: ensuring a smooth inventory, handling of buyback, RTV,  pricing the stock etc.  Ensuring all creations are shipped in a correct and fully ensured way
  • Train and lead the team to provide excellent customer service and high performance in terms of selling ceremony
  • Be an ambassador of the brand: assist the store manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers)
  • Preparing and writing reports (daily, weekly, monthly) within the given deadline also in a comprehensive manner, e.g  Daily report, weekly report, Store Conso, Monthly report, Time Attendance, “Kasse Bank”, OPOS list, 2byday list (Clienteling report)
  • Maintain the look of the store ensuring it is inviting and welcoming (including all maintenance matters); ensure the full sharing and execution of the corporate strategies and procedures
  • Analyze and interpret performance information to support improvement of the team
  • Analyze and interpret KPI’s in order to implement actions through them and drive the business
  • Manage staff performance, shifts, duties, holidays and absences
  • Work with external partners (e.g hotels/concierges)  to create business opportunities
  • Review and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store

Who you are

  • At least 3/5 years of experience in the position, gained in a very customer service focused environment, and with a genuine passion for luxury;
  • Strong communication and interpersonal skills;
  • Positive attitude, enthusiastic and team oriented;
  • Fluent in Italian and English; Knowledge of any other language is greatly appreciated;
  • Good knowledge of MS Office and Outlook is also required

  • Full time
  • Europa
  • Italy
Applicare

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