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ERP Business System Analyst

Gucci - Regular
- Switzerland

Job Family Group Description - Information Technology: Gathers jobs providing support to the business through IT services and expertise. Includes fields such as IT business solutions, data and infrastructure management and systems infrastructure. Job Family Description - Data Management: Designs, maintains, and implements database management systems which provide our organisation with orderly methods of data storage and controlled access to data. Provides technical expertise in applications software, computer hardware, data communications, programming and systems analysis techniques.

To strengthen our MIS department we are looking for a

ERP Business System Analyst

Within our MIS team you will support the business day-to-day as a service desk 1st level support.



Key responsibilities

  • To serve as the first point of contact for customers seeking assistance over the phone or email.

  • To perform remote troubleshooting through pertinent questions and collect required information.

  • To record events and problems and their resolution in logs.

  • To determine the best solution based on the issue and details provided by customers.

  • To help the customers/users through the problem solving process.

  • To direct unresolved issues to the next level of support.

  • To follow-up and update customer status and information.

  • To pass on any feedback or suggestions by customers to the appropriate internal team.

  • To perform training for existing users for 1st level support.



Job requirements

  • Proven experience as a help desk analyst or other customer support role.

  • Good knowledge of M3 INFOR ERP system (V13 ideally). Finance will be a plus.

  • Fluent in French and English.

  • Good knowledge of business processes in luxury and fashion industry.

  • Proficient in SQL and script languages like VBA.

  • Ability to diagnose and resolve basic business issues.

  • Solid written and verbal communications skills.

  • Customer-oriented and helpful attitude with outstanding customer service and interaction skills.

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast paced environment.





  • Full time
  • Europa
  • Switzerland

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