As a Gucci Assistant Store Manager, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operation and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Assistant Store Manager, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.
Work with the Store Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;
Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;
Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;
Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.
Lead the team to consistently establish client relationships and propose local events through continuous networking;
Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;
Monitor monthly CRM database reporting.
Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;
Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;
Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
Process incoming and outbound merchandise requests and shipment daily;
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
Support and maintain visual merchandising standards set by world-wide headquarters;
Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.
Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
Assist with the performance check-in process for all store employees and set annual employee goals;
Partner with the Store Manager to identify and create action plans for low performers and build succession plans for high talent;
Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
Support a consistent and branded onboarding experience for all new hires;
Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.
Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;
Bachelor’s Degree is preferred;
High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
Must possess an entrepreneurial vision;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage multiple tasks in a fast-paced environment;
Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;
Commercial awareness and strong business acumen;
Strong verbal and written communication skills;
Excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
Key Pillars for Ways of Working
Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.