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GUCCI Business Training Manager Southern Europe

Gucci - Regular
MILANO - Italy

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The position we’re offering is for someone able to let others shine by expressing themselves. Not an ordinary role. You’ll have the opportunity to encourage your team towards success by promoting the philosophy and values of the brand. The mission is to develop learning solutions, implement, monitor and measure the impact in terms of business and people performance promoting innovative learning strategies and more digital. This role will act as the first point of contact for the individual business owners for all training activities cross channels.

The Business Training Manager will manage the training activities for Southern Europe.


• Manage the relationships between the business owners (Store managers, Retail Area Manager) and the Training team

• Work with the business owners and HR to assess training needs and to define training priorities

• Consistently and effectively communicate the training impact and ROTI (Return on Training

Investment) to the business owners

• Monthly review with business owners to ensure priorities and needs are being met


• Collect, maintain, and share project timelines and content delivery dates

• Ensure training content and delivery is meeting communicated expectations

• Train the trainers to management team

• People management trainings


• Manage a team of store trainers

• Create a development plan for the team

• Define priorities and objectives

• Monitor the performance


• Be the “Training Expert ” and partner for the business owners

• Provide effective recommendations and solutions to meet Business Training needs


• Collaborate with Retail Leaders, Global Retail Academy and Store Trainers to create effective

deployment plans

• Facilitate learning and coaching sessions in store, classroom, and special events (up to 50% of time)


• Measure the ROTI for assigned area

• Monitor the Training KPIs according to the global framework (NPS, Retention, Behaviours, ROTI)

• Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales


• Be the voice of the Retail Academy

• Develop and execute communication strategies tied to the Business Training projects

• Be a Change Management leader for all Business Training processes and Retail evolution



  • Strong previous experience in a Training Manager role within a Retail business

  • Retail Management experience is ideal

  • Excellent stakeholder management skills

  • Project Management

  • Strong Retail Business Orientation

  • Knowledge of adult learning techniques

  • Proven experience of presentation and people development

  • Experience in Digital Learning

  • Good analytics approach

  • International experience and Strong cultural sensitivity

  • Fluency in English; knowledge of other languages is appreciated.

  • Well spoken, agile approach, can do attitude and high teamwork skills

We are passionate makers, thought leaders, dreamers.

If you feel like us, grab this chance and be part of our community!

  • Full time
  • Europa
  • Italy

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