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    GUCCI Client Advisor EMEA Client Services (German Speaker)

    Gucci - Fixed Term (Fixed Term)
    SCANDICCI - Italy

    Role Mission Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

    Key Responsibilities
    • Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
    • Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
    • Assists clients in placing distant orders by phone
    • Supports clients in case of complaints and returns (in cooperation with our Back Office team)
    • Reaches team’s KPIs and targets in terms of performance quality and business results
    • Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
    • Proactively contacts clients in order to develop his/her personal client book
    • Completes training respecting the deadlines defined by Training Manager and Team Manager

    Key Requirements

    • Previous Client Service experience in Retail, Hospitality or e-Commerce
    • Fluent in German and English. Knowledge of Italian is a plus
    • Client-centric mindset, willing to provide excellent customer service
    • Business-orientated, committed to achieve individual and team sales targets
    • Digital oriented, able or willing to work with different IT tools
    • Team player with good communication and interpersonal skills
    • Empathetic and curious approach
    • Able to manage stress with calm and proactivity  

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