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GUCCI Client Advisor French Speaker (Fixed Term)

Gucci - Fixed Term (Fixed Term)
SCANDICCI - Italy

Role Mission Reporting to the Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

Key Responsibilities

  • Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
  • Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
  • Assists clients in placing distant orders by phone
  • Supports clients in case of complaints and returns (in cooperation with our Back Office team)
  • Reaches team’s KPIs and targets in terms of performance quality and business results
  • Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
  • Proactively contacts clients in order to develop his/her personal client book
  • Completes training respecting the deadlines defined by Traing Manager and Team Manager

Key Requirements

  • Previous Client Service experience in Retail or e-Commerce
  • Digital oriented, able or willing to work with different IT tools
  • Team player with good communication and interpersonal skills
  • Empathetic and curious approach
  • Able to manage stress with calm and proactivity  
  • Fluent in French and English. Knowledge of Italian is a plus
  • Full time
  • Europa
  • Italy
Applicare

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