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GUCCI Client Advisor - Trafford

Gucci - Regular
Manchester - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role mission We are looking for a Client Advisor to join our team in Selfridges Trafford on a full time basis. Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key Accountabilities

·       Serve clients accordingly with the Gucci selling ceremony

·       Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage

·       Guarantee cross and up-selling for all product categories

·       Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products

·       Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease

·       Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

·       Ensure the achievement of individual and Store goals; always acting with a sense of urgency

·       Be an agile and collaborative team player, proposing creative and effective solutions

·       Contribute to managing the visual display of the products in accordance with the Gucci visual standards

 

Key Requirements

·       Proven experience in a similar role within a fashion retail company

·       Proven ability to drive and exceed individual and store result

·       A genuine and deep passion for fashion, trends and luxury

·       Excellent commercial awareness

·       High flexibility and the ability to adapt to different customers

·       A Team-player mentality

·       Strong communication skills

·       The ability to work in a fast moving and dynamic environment

·       Luxury product knowledge

·       Fluency in an additional language would be advantageous

  • Full time
  • Europa
  • United Kingdom
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