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GUCCI Outlet Trainer

Gucci - Regular
Milano - Italy

Role Mission As an Outlet Trainer you are responsible for the training of outlet teams to the benefit of store business. Through local execution of corporate strategy, you will train the outlet teams to become ambassadors of Brand culture, values and products. Your role is to partner with the Store Manager(s), supporting them to enable store teams to enhance Client experience and develop skills to engage our Client. The candidate will join the EMEAIR Training team, reporting directly to the EMEAIR Head of Training.

Accountabilities

  • Work closely with the Outlet Retail team to identify training needs in line with market and consumer expectations and GUCCI standards
  • Deliver trainings, planning training calendar and revising programs as necessary
  • Delivery trainings with a specific focus on leadership and managerial skills
  • Propose and provide tools and guidelines in order to support the Managers of the stores in coaching their teams on specific sales topics
  • Provide innovative training approaches leveraging on technological tools
  • Create and maintain training records to produce reports
  • Coordinate training programs of the partner Villages, in collaboration with Outlet and Training managers
  • Follow up training actions and monitor results in terms of people skills and business results
  • Propose new initiatives, estimating related training costs 

Key Requirements

  • At least 3-5 years’ experience in training and coaching in customer service environments
  • Experience in delivering Management and Leadership training and in coaching techniques
  • Ability to work within a fast paced environment, with a flexible and agile approach
  • Excellent interpersonal skills, communication and influencing skills
  • Excellent presentation skills
  • MS Office proficiency (Excel, Word, Power Point); knowledge of Learning Management Systems would be considered as a plus 
  • Passion for fashion and luxury business and products
  • Availability to intense travel across the EMEAIR Region
  • Full time
  • Europa
  • Italy
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