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GUCCI Store Trainer (m/f/d)

Gucci - Regular
Zürich - Switzerland

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at

Job Role:

The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Training (Face2Face and virtual) This position will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

The Store Trainer will manage the training activities for their specifically assigned scope of work. The primary training activities will include:

Job Description:


  • Deliver/Facilitate One-to-one, classroom, meeting, in store training
  • Ability to adapt style and methodology to meet the audiences needs
  • Create a positive learning environment/culture


  • Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
  • Provide effective recommendations and solutions to meet Business Training needs


  • Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
  • Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales


  • Strong ability to identify and leverage coaching moments to change behaviors and improve performance
  • Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)

  • Confident and experienced at selling
  • Strong ability to “read” customers and uncover needs
  • Ability to transfer selling skills and techniques
  • Experienced in product storytelling


  • Strong desire to learn and to self-develop


  • Product expert
  • Passion for brands and storytelling
  • Aware of fashion industry trends


  • Manage the relationships between the business owners and the Training team
  • Work with the business owners to assess training needs and to define training priorities


  • Be the voice of the Retail Academy
  • Develop and execute communication strategies tied to the Business Training projects
  • Be a Change Management leader for all Business Training processes and Retail evolution
  • Ensure training content and delivery is meeting communicated expectations

Job Requirements

  • Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
  • Previous experience in training departments and/or in roles where training and developing others was part of the job mission
  • Influencing skills
  • Project Management
  • Familiar working with the store environment
  • Strong Retail Business Orientation
  • Knowledge of adult learning techniques
  • Proven experience of presentation and people development
  • Experience in Digital Learning
  • Good analytics approach
  • International experience and Strong cultural sensitivity
  • Fluency in English; knowledge of other languages is appreciated.
  • Well spoken, agile approach, can do attitude and high teamwork skills
  • Quick to absorb and apply new information
  • Stays informed on learning and training trends
  • Fluent in English and Swiss German
  • Full time
  • Europa
  • Switzerland