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KERING OPERATIONS Control Tower Manager

Kering - Regular
NOVARA - Italy

About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking for a Control Tower Manager to enhance the monitor of our end-to-end distribution chain, providing our brands with preventive alerts and immediate actions, making sure the delivery expectation is met.

Your opportunity

The Control Tower Manager will directly report to the Business Planning Director, and will work close to Central Operations, Transport department, Regional Logistics Hubs, Brand Supply Chain and Retail Operations. The aim is to ensure the live monitoring of the full distribution chain, allowing the quick recognition of potential issues and triggering continuous improvement initiatives of the global end-to-end performance to maximize the satisfaction of our brands.

How you will contribute

  • Negotiate with Brands together with internal stakeholders in order to set SLA and target end-to-end lead time from shipment planning to delivery completion
  • Ensure the accuracy of the delivery promising process by feeding the menu of service always updated lead times
  • Design the processes, workflow and standard operating procedures by which Control Tower will be organized
  • Identify the proper organization and systems to cover the Control Tower processes
  • Guide the supervision of the full end-to-end execution process, coordinating all the different stakeholders involved (central ops, transport, regional warehouses and last mile distribution) making sure the expected service level by the Brand is met
  • Define synthetic KPI dashboard to monitor the global end-to-end performance and focus on exception management
  • Support and coordinate the on-time delivery of first installation for Brands new events / special collections
  • Support the identification of root-causes causing end-to-end delivery blocks and collaborate with the internal stakeholders in order to solve them quickly
  • Continuously communicate to the Brands leveraging on a proactive and anticipating approach
  • Consolidate post-delivery performance and guide performance review with the Brands

Who you are

  • Master’s degree in economics or Engineering background
  • At least 5 years’ experience in a similar role within multinational and multibrand companies
  • Fluent knowledge of Italian and English; French knowledge would be a plus
  • Advanced knowledge of the MS Office Package (Excel, Power Point, Access)
  • Knowledge of data analytics tool (Board, PowerBI)
  • Knowledge about SAP and AS400
  • Analytical and data-driven mindset
  • Innovating Mindset
  • Ability to simplify complex dynamics keeping a holistic view focusing on the big picture
  • Deeply curious
  • Focused on continuous improvement
  • Good communicative, listening and negotiation skills
  • Strong self-commitment and results orientation
  • Strong skills of teamwork and collaboration with different stakeholders at all levels of seniority

Why working with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europa
  • Italy
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