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KERING OPERATIONS Integrated Logistics B2C Logistics Back Office Specialist

Kering - Regular
NOVARA - Italy

About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a B2C Logistics Back Office Specialist who will report to the B2C Logistics Back Office Manager as part of our dynamic team in Trecate (Novara).

Your opportunity


You will be an integral part of the Logistics department and will deal with the teams. You will support brands customer care on day-by-day operational topics from delivery issues, to orders prioritization, investigations and returns. Coordinate product launches and special initiatives. This exciting opportunity will allow you to collaborate with various departments across our luxury brands.

How you will contribute

  • Manage the daily requests coming from Brands Customer Care regarding the orders status
  • Coordinate the operations of third-party logistics (3PL) and carriers to ensure the target level of service for final customers
  • Deal with Brands E-commerce Operations teams to coordinate priorities, VIP requests and other operational topics
  • Update the B2C Logistics Backoffice Manager and B2C Operations Manager on the activities status

Who you are

  • A professional with at least 2 years of work experience in a B2C customer service environment
  • Familiar with warehouse processing, import and re-export organization
  • Expert in customer facing experience
  • Knowledgeable in MSOffice package (Excel, Power Point, Word), SalesForce Service Cloud and SAP
  • Team player, Problem solver, customer and negotiation-oriented
  • Goal oriented with a drive towards innovation
  • Fluent in Italian and English, French as a plus

Why work with us?

This is an amazing opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europa
  • Italy
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