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KERING OPERATIONS Integrated Logistics Customer Service Representative (Fixed Term)

Kering - Agency
Vezia - Switzerland

About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a Customer Service Representative who will report to the Customer Service Manager as part of our dynamic team in Cadempino.

Your opportunity


You will form an integral part of the Customer Service Department within the Integrated Logistics Business Unit, providing exceptional service to stores and internal clients. You will achieve the highest level of customer satisfaction through relationship management in cooperation with different departments within our company. This role will allow you to provide optimal customer service to the clients of our luxury brands.

How you will contribute

  • Use our organization’s internal mainframe systems to manage the orders received during sales campaigns as well as the prices and delivery of goods

  • Adhere to precision, quality, and timing standards to ensure the best quality service

  • Provide top quality customer service by answering customer inquiries/issues as required

  • Communicate and collaborate with internal departments to meet customer expectations

  • Contribute to the development and execution of planned activities

  • Facilitate the collection of information to monitor business trends and opportunities

Who you are

  • You have a high school diploma, a university degree will be considered as a plus

  • You are a customer service representative with at least a former experience in customer service or in a department liaising with customers. An experience within the fashion/luxury industry will be a plus

  • You have excellent written and spoken communication skills, and can communicate effectively with all levels of internal and external stakeholders

  • You are an expert in using Microsoft Office tools with a strong command of Excel. The knowledge of SAP and/or AS400 will be considered as a plus

  • You are a detail-oriented person, able to regularly meet challenging deadlines and handle a high volume of tasks

  • You are a proactive and very organized individual with proven ability to prioritize

  • You are fluent in Italian and English, both written and spoken

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europa
  • Switzerland
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