Job background
Aggiungi ai preferiti Aggiungi ai preferiti

KERING TECHNOLOGIES - EUS Service Catalog Manager

Kering - Regular
- France

Job Family Group Description - Information Technology: Gathers jobs providing support to the business through IT services and expertise. Includes fields such as IT business solutions, data and infrastructure management and systems infrastructure. Job Family Description -End-User Support: Provides end-user computing support services. Has technical expertise in end-user computing activities and in-depth knowledge of hardware, software, and user requirements. Keeps the infrastructure available: computers, networks, and telecommunications. Increases efficiency and effectiveness of information flow, working closely with users.

ROLE MISSION

The EUS Service Catalog Manager is in charge of managing and maintaining the Service Request Catalog keeping it accurate and up to date within Kering Technologies worldwide (3 regions EMEAI, AMER and APAC)

KEY ACCOUNTABILITIES

  • Ensure that all the information within the Service Request Catalog is accurate, up to date and Business oriented
  • Ensure that the information within the Service Request Catalog is adequately protected and backed up
  • Ensure that all IT Service Request Catalog Management activities are carried out appropriately across the lifecycle
  • Provide feedback to End to End Service Owners with identified improvements and issues related to Service Request Catalog services.
  • Communicate the changes to the Service Request Catalog to the End User Community and Stakeholders
  • Generate regular reports as identified and distribute to stakeholders as required
  • Analyse the Survey Results related to the Service Request Catalog and propose appropriate actions to the End to End Service Owners.
  • Ensure services are visible as intended to various users
  • Work with the Demand Manager to ensure consistent link between Demand and Service Request Process

KEY REQUIREMENTS

  • ITILv3 Certification
  • Experience working with ServiceNow and other ITSM tools
  • 2 years experience in managing a service request catalog
  • Thorough understanding of ITSM and industry best-practices
  • Ability to logically collect and analyze data to identify trends and issues
  • Strong Written/Verbal Communication Skills and organizational skills
  • Strong Customer Centric skills
  • Good level of written and spoken English

Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Europa
  • France
Applicare

Lavori simili

Kering
PUBBLICATO IL 12/11/2018

KERING TECHNOLOGIES Technical Project Manager

Regular
Information Technology
Europa - France -

Saint Laurent
PUBBLICATO IL 01/02/2019

SAINT LAURENT MIS Supply Chain Project Manager

Regular
Information Technology
Europa - France -

Kering
PUBBLICATO IL 07/02/2019

KERING TECHNOLOGIES - EUS Major Incident Manager

Regular
Information Technology
Europa - France -

Kering
PUBBLICATO IL 07/02/2019

KERING TECHNOLOGIES - EUS Global L2/L3 Relationship Manager

Regular
Information Technology
Europa - France -

Kering
PUBBLICATO IL 07/02/2019

KERING TECHNOLOGIES - EUS Transition Manager

Regular
Information Technology
Europa - France -

Kering
PUBBLICATO IL 07/02/2019

KERING TECHNOLOGIES - EUS Problem Manager

Regular
Information Technology
Europa - France -