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KERING TECHNOLOGIES POS Problem and Incident Expert

Kering - Regular
MILANO - Italy

About us Kering Technologies is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Kering Technologies division handles all the activities concerning the IT Development in order to link the business’s needs to the company’s IT infrastructures. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a POS Problem and Incident Expert who will report to POS AMS Manager and will be accountable for planning and management related activities. If you are passionate, curious, and collaborative, come and join our Milan team.

Your opportunity 

You will have the amazing opportunity be part of the WW AMS team in charge of the POS application maintenance for all the stores included in the scope having a worldwide exposure.

How you will contribute 

  • Be the point of contact for internal and external stakeholder coordinating resources (vendor and consulting companies) for the related service
  • Acting as POS Application SME in case of critical incidents and to guarantee smooth running worldwide
  • Propose resolution or fix urgent blocking issue directly on POS app
  • Be the owner problems backlog, ensuring its prioritization and the correct analysis/resolution.
  • Manage relationship with brands, providing visibility on ongoing requests/issues in the scope of Application Maintenance activities
  • Support the POS AMS Manager to identify development strategies for the global support model (standardization and consistent integration of Brands / Regions / Countries specificities)
  • Proactively reports in a synthetic way status of projects / Key issues / Changes / Problems and proposed solutions to POS AMS Manager or project teams
  • Coordinate eventual integration of additional service of the current POS application landscape

Who you are

  • An individual with at least 5 years experienced on POS apps (Xstore preferable)
  • You have very good skills on MS SQL
  • Knowledgeable about JAVA
  • A good team player with strong relational and communication skills
  • You have strong listening, critical thinking, and probing skills
  • A collaborative individual, rigorous, autonomous, organized, committed and transparent
  • Experienced in service management
  • MS Office Suite proficient
  • Fluent in English, both written and spoken; French and Italian as a plus

Why work with us? 

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.   

  • Full time
  • Europa
  • Italy
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