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Pomellato Customer Service Advisor

Pomellato - Regular
MILANO - Italy

Pomellato is the one of the most iconic Italian jewellery brands. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.

Your Opportunity:

We are currently seeking an experienced, skilled an multilingual Customer Service Advisor who will join Pomellato to support the Customer Service function for the Italian market.

How you will contribute:

You will report to the Customer Service Manager and will be involved in the following activities:

  • to maintain the relationship with your dedicated stakeholders, clients and concessions
  • to liaise with national and international partners in their local language
  • to monitor sales data
  • to support after sales processes
  • to support the Area Managers and the dealers on specific needs regarding operational issues

Who you are:

  • Fluent in Italian and English. French and German will be considered a plus
  • Bachelor Degree
  • Positive and proactive attitude, strong organizational and time management skills
  • Ability to meet deadlines in a fast paced environment
  • Excellent computer skills, proficient in MS Office
  • Full time
  • Europa
  • Italy
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