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BALENCIAGA E-Retail Account Manager | New York City

Balenciaga - Regular
NEW YORK - United States of America

The E-retail Account Manager will be the daily referent on operations for both marketplaces and e-retails business.

Responsibilities:

  • Responsible for the implementation and management of marketplaces
  • Main point of contact and oversee the processes and daily oversight of marketplaces
  • Partner with operations teams proactively to address and resolve issues within the marketplaces
  • Daily, weekly, monthly review and assessment of operational data and performance KPIs (return rate, blind return, product damage, etc.) and OKRs
  • Provide and implement action plans both proactively as opportunities arise and in line with the long-term strategy
  • Implement, maintain, and optimize processes to ensure excellent customer service
  • Oversee daily and weekly reports in partnership with the Americas Head of E-Commerce and HQ team
  • Partner closely with local merchandising teams, Balenciaga warehouse and partners warehouse on E-concessions:
    • Weekly follow-up on booking request
    • Weekly follow up on deliveries status
    • Weekly follow up on stock integration
    • Managing RTV
    • Managing stock discrepancy
    • Support inventory control teams to organize stock take
  • Work closely with the HQ E-Retail team on new launches

Required skills:

  • A proven track record in effectively managing large-scale operations with supply / marketplaces / e-concessions
  • Experience in managing multiple teams, with the proven ability to set goals & KPIs
  • Demonstrated success with developing and deploying process improvement and workflow enhancements
  • Analytical skills with the ability to make decisions and solve problems independently, leveraging data and analysis
  • Exceptional communication skills
  • 5 to 7+ years of Experience in a similar position
  • Full time
  • Nord America
  • United States of America
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