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E-Commerce Operations Coordinator

Kering - Regular
Wayne - United States of America

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your Opportunity

As the E-Commerce Operations Coordinator, you will be responsible for fulfillment and return activities to ensure and support efficient operations in our Distribution Center located in Wayne, New Jersey. 

How you will contribute

  • Work closely with the 3PL to ensure timely processing of e-commerce outbound orders and returns

  • Raise customer return issues with brand(s) customer service teams when applicable and work towards a speedy resolution

  • Manage daily requests from the brand(s) Client Services teams such as order status, order edits / cancellations, returns processing and quality check inspections

  • Call out process and SOP breakdowns and work with your direct supervisor and the 3PL to correct as soon as possible

  • Work with the 3PL to maintain and update reports necessary for the E-commerce Operations team and confirm the report(s) accuracy

  • Act as the SME when new brand guidelines are rolled out and work with the 3PL to ensure they are aligned

  • Complete ad hoc requests as they arise. Requests can include but are not limited to time studies, packaging audits, product quality checks, and training requirements 

  • When applicable, send inbound bulk shipment POs to the 3PL and track the complete product lifecycle flow to ensure SLA is met

Who you are

  • 1-2 years’ experience in E-commerce Operations

  • Strong customer orientation and sensitiveness to the world of luxury products

  • Good organizational skills

  • Strong attention to detail and accuracy

  • Dynamic, proactive, self-starter

  • Ability to work as a team player

  • Good knowledge of MS Office/Excel

  • English required, Spanish a plus

  • Full time
  • Nord America
  • United States of America

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