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GUCCI Business Training Manager - Canada

Gucci - Regular
TORONTO - Canada

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The primary training responsibilities of the Business Training Manager – Canada will be focused on Selling Ceremony and Behaviors Training, executing and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses, and managing training ambassadors within the Canada market.  The Business Training Manager, based in Toronto, Canada, will be responsible for performing assessments to identify training needs within the region and will work with the VP of Retail,  Director of Training and training team to develop comprehensive solutions.  This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.

Key Accountabilities

  • Support training strategies within the Canada market with a focus on improving KPI’s and ensuring a consistent client experience;

  • Execute training activities as directed by VP, Retail and Training Director;

  • Facilitate monthly district training ambassadors calls, contributing to content development;

  • Create training decks for morning briefings and activities;

  • Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience.

Key Requirements

  • Bachelor’s Degree from an accredited four-year college or university;

  • Minimum of five years’ experience in a formalized training position with retail stores;

  • Additional experience in a client-facing role at a retail setting is desirable;

  • Luxury retail experience is preferred;

  • Experience planning and managing both small and large-scale training events, with flawless follow-through and execution;

  • Highly developed interpersonal, verbal and written communication skills, including outstanding presentation skills;

  • Ability to communicate clearly, concisely and persuasively with both large and small groups;

  • Must be able to work independently and transparently, possessing the judgment to provide frequent, concise and cogent management updates;

  • Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions;

  • Highly creative and organized with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines;

  • Strong interest in growing and expanding learning and development capabilities;

  • Must possess a positive, solution-oriented and customer-focused attitude;

  • Self-starter with a proactive approach to resolving problems and issues;

  • Ability to read, analyze, assemble, and compile information for reports, special projects and surveys;

  • Comfortable interacting with all levels of employees, treating all with dignity and respect; Open and receptive to employees and their learning and development needs;

  • Must be able to manage and work within travel budget;

  • Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems);

  • Up to 75% travel required throughout the Canada market.

Key Behaviors


Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions


Accountable Achiever

  • Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals


Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration

  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness


Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States


  • Full time
  • Nord America
  • Canada

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