Role Mission

The Data Insights Manager, Innovation will report to the Senior Director of Innovation and New Business Models. This role will focus on integrating and analyzing data from multiple quantitative as well as qualitative sources to support strategic business proposals and decisions. The Data Insights Manager, Innovation will work cross-functionally and collaborate with key partners across multiple channels, including team members from but not limited to Retail, Digital , Omni channel Marketing, Client Engagement, Brand Engagement, Merchandising, Operations, Business Planning and Strategy, Training, and the Executive team.

Key Accountabilities

• Primary responsibilities include transforming data into actionable client-centric business intelligence;
• Perform hands on analysis of customer data to access and deliver customer insights that shape and support practical strategic initiatives in digital, operations, and marketing;
• Perform behavioral and demographic analysis of the customer database, identifying key customer insights, critical client target groups, and performance analyses of clienteling and marketing initiatives;
• Develop insights and strategies to measure, analyze and drive customer acquisition, retention and reactivation;
• Perform customer segmentation analytics;
• Execute weekly/monthly/quarterly standard reporting and lead the development of custom reporting and dashboards, identifying further KPIs to help drive the business;
• Ensure processes, tools, and documentation are in place to support efficient and consistent customer analysis;
• Support Senior Director, Innovation & New Business Models in:
  • Translating findings into clear, easy-to-understand insights, communicating verbally and visually through compelling written documents and PowerPoint presentations;
  • Succinctly and effectively presenting and articulating the business value of complicated analyses to a diverse group of stakeholders.

Key Requirements

• Bachelor’s Degree required and Master’s is a plus;
• 5+ years of experience in Consumer Management, Database Marketing, Customer Analytics, Business Intelligence or Finance;
• Previous retail and/or ecommerce experience is necessary;
• Strong technical, analytical and statistical competencies required, with a strong working knowledge of retail math and Excel;
• Advanced proficiency in Excel required (i.e. macros, pivot tables, v-look ups);
• Expertise with Business Intelligence tools such as Microstrategy, Business Objects, Cognos etc.;
• Expertise with Consumer Management systems, Oracle, Siebel, Acxiom etc.;
• Experience working with web analytics tools Google Analytics, Coremetrics, Omniture, etc.;
• Excellent communication skills;
• High capacity to multi-task and prioritize;
• Strong ability to find solutions and deliver timely resolutions;
• Ability to adapt and respond to multiple incoming tasks and shifting priorities;

Key Behaviors

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work authorization

• Qualified candidates must have the proper work authorization to work in the United States

EOE M/D/F/V