GUCCI DIY Specialist - Wynn

Role Mission

The DIY Specialist based in the Gucci Wynn location is responsible for creating a seamless client experience for the Gucci DIY (Do It Yourself) program. The DIY Specialist provides expertise, training and clienteling support to other team members when servicing their clients.

Key Accountabilities

• Demonstrate and share category knowledge by clearly communicating and partnering with store teams throughout the DIY process;
• Build strong partnerships with members of cross-functional teams, including Client Advisors, Store Directors, Merchandising Managers and Visual Merchandisers;
• Optimize the DIY program by placing, tracking, and managing all orders accurately from order placement to final transaction;
• Consistently work to establish and maintain Gucci as a market leader in DIY, meeting sales targets and achieving the highest levels of client satisfaction;
• In collaboration with the Store Director, co-ordinate and execute all aspects of the DIY special events;
• Compile and share product feedback and market needs with the Store Director;
• Travel within the market for individual one-to-one or group DIY events;
• Develop and drive client relationships within DIY that exceed financial goals and KPIs;
• Facilitate trainings in collaboration with the in-store trainer;
• Be the subject matter expert in fitting and measuring all body types, able to measure independently without the assistance of a tailor;
• Partner with fellow colleagues to foster open and constructive communication and ensure a consistent and exceptional client experience;
• Maintain an impeccable selling environment within the DIY area in the store, ensuring that all garments are properly maintained and cared for (steamed, pressed, folded, etc.);
• Maintain an active, accurate, neat, and organized client database, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Consistently achieve or exceed monthly and quarterly individual sales goals, as well as special event sales goals, while enhancing and developing the business;
• Monitor orders and oversee all aspects of the DIY process from start to finish;
• Maintain all fabric swatches and line lists to ensure they are always up to date;
• Capture client data according to the Company tools (CRM), for the purpose of connecting with and maintaining client relationships;
• Maintain the visual display of all products in accordance with Gucci visual merchandising standards.

Key Requirements

• Minimum of 5+ years of luxury sales experience with a focus on Made to Measure programs;
• Previous experience with garment fittings;
• Understand the technical components of DIY process;
• Ability to discuss and give advice on general trends in fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Proven ability to drive and exceed individual and store goals;
• Ability to build lasting relationships with clients and coworkers;
• Excellent communication skills, both oral and written;
• Ability to handle multiple tasks simultaneously in a fast paced, dynamic environment;
• Must be flexible;
• Ability to work an ad hoc schedule based on business needs, which includes evenings, weekends, and holidays;
• Ability to communicate in English and Arabic is a plus;
• International and domestic travel may be required;
• Facilitation skills are preferred.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States.

EOE M/D/F/V