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GUCCI Lead Client Advisor - Seattle Bravern

Gucci - Regular
BELLEVUE - United States of America

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission

As a Gucci Lead Client Advisor, you will assist the Store Director and Team Leader in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.  You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace. 


Key Accountabilities 



  • Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude and driving sales as a client advisor leader; 

  • Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals. You will assist in the development and growth within your team; 

  • Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood. 



  • Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage; 

  • Attract new clients by being a Brand Ambassador through networking within the community; 

  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales. 



  • Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;  

  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards; 

  • Support the daily operations of the store when management is not present;  

  • First point of contact should a difficult client issue arise. 


Key Requirements  

  • Sales management experience in retail, luxury retail, or service-related industry preferred; 

  • Bachelor’s Degree in a related field is preferred; 

  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results; 

  • Ability to manage competing priorities in a fast-paced environment; 

  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; 

  • Industry awareness and strong business acumen; 

  • Strong verbal and written communication skills and excellent organizational skills;  

  • Passion for the Fashion Industry;  

  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays. 


Key Pillars for Ways of Working  

  • Execute the mission of the role with a Radically Client-Centric mindset; 

  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; 

  • Be Relentlessly Creative and approach challenges with an innovative mindset; 

  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. 


Key Behaviors to Amplify What We Do 



Considerate Thinker 

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole 

Solutions Developer 

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions 



Accountable Achiever 

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions 

Agile Advocate 

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals 



Connection Builder  

  • Builds trust-based relationships across boundaries and encourages collaboration 

  • Adapts own style to communicate impactfully 

People Enabler 

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness 



Continuous Learner  

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort 

Talent Builder  

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential 


Work Authorization 

  • Qualified candidates must have the proper work authorization to work in the United States. 


Salary Range – Washington

For individuals assigned and/or hired to work in Washington, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of the current base salary range is $15.74 USD to $18.54 USD.

Additional compensation to include:

Full-price Retail Commission - Base commission of 3% on net sales, and additional commissions as an individual may be eligible, all as governed by the commission plan then in-effect.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include: 

  • Medical

  • Dental

  • Vision

  • Life and Accident Insurance

  • Disability Benefits:  Short Term Disability and Long-Term Disability

  • 401K

  • Paid Time Off (PTO) – The number of hours accrued each month varies based on the employee’s band*, their years of service within the Kering Group and Gucci, and their schedule classification (i.e. Full-Time, Part-Time,   etc.),   subject   to   occasional   exceptions   determined   in   the   discretion   of   Company management.  Full-time employees may begin their eligibility at 15 days with the potential to increase to 25 days due to tenure and banding.   Part-time employees may begin their eligibility at 9 days with the potential to increase to 20 days due to tenure and work schedule.  

  • Paid Sick and Safe Leave – Full time and part-time regular employees are granted 48 hours of paid sick/safe leave upon  their  hire  date.    These  employees  may  accrue  additional  paid  sick  leave  after working  enough  hours  to  have  accrued  the  amount  allocated  up  front  (i.e.,  48  hours).  Temporary,  seasonal,  and  fixed-term  employees,  including  interns  who  are  employed directly by the Company will begin accruing paid sick/safe leave upon their hire date, at a rate of 1 hour of paid sick leave for every 30 hours worked, up to a maximum accrual cap  of  72  hours.   

  • Holidays – 6 days plus 1 floating holiday annually

  • Clothing Allowance limited to eligible position, such as Store Director


  • Full time
  • Nord America
  • United States of America

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