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GUCCI Lead Connector - Wooster

Gucci - Regular
NEW YORK - United States of America

As a Gucci Lead Connector, you will assist the Associate Store Director and Experience Leader in elevating the client experience, driving sales results, enhancing training, and assisting each Connector in reaching their full potential. In addition, you will assist with merchandise management and daily store operations. As a Lead Connector you will lead with empathy be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. While providing our clients with exceptional service by meeting their individual needs and expectations. You will be a role model and represent the brand as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed though creating a branded, luxury client experience.

Key Accountabilities

Team

  • Provide supervision and guidance to Connectors on the selling floor to deliver the highest performance through a customer centric attitude and driving sales as a connector leader;
  • Partner with the Experience Leaders to support real time coaching and feedback to achieve business and product category goals. You will assist in the development and growth within your team
  • Ensure a consistent and branded onboarding experience for Connectors and facilitate training in collaboration with store management to ensure brand initiatives are understood
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment

Client

  • Act as a role model by providing an exceptional client service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony
  • Attract new clients by being a Brand Ambassador through networking within the community
  • Drive and exceed individual KPI goals, such as being an example in driving a strong appointment business and exhibiting clienteling behaviors
  • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities
  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business

Operations

  • Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards
  • Support the daily operations of the store when management is not present First point of contact should a difficult client issue arise
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise
  • Follow all company policies and procedures

Key Requirements

  • Sales management experience in retail, luxury retail, or service related industry preferred
  • Proven ability to drive and exceed individual and store results
  • Proven ability to build lasting relationships with customers and colleagues
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously
  • Strong organization and follow-up skills are essential
  • Ability to manage competing priorities in a fast-paced environment
  • Accuracy and attention to detail needed
  • Candidate should be team-focused with a desire to collaborate effectively Ability to work in a fast moving and dynamic environment
  • High flexibility and ability to adapt to different customers
  • Flexibility to work a retail schedule based on business needs which will include, evenings, weekends, and holidays
  • Industry awareness and strong business acumen
  • Able to communicate in English or secondary language is strongly preferred

Core Competencies

  • Entrepreneurial spirit
  • Sales and Client focused
  • Developing/coaching others
  • Leading by example
  • Relationship builder
  • Effective communicator

EOE M/D/F/V

  • Full time
  • Nord America
  • United States of America
Applicare

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