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GUCCI Team Coordinator - New York Fifth Avenue

Gucci - Regular
NEW YORK - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission 

 

As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.  

 

You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.   

 

This person must possess a positive attitude, excellent communication skills and a passion for the brand. 

 

Through the Eyes of the ClientYou support the connection to the Brand 

 

Key Accountabilities 

 

Sales Support 

 

  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;  

  • Support the team in the selling process, ensuring the highest level of client experience;  

  • Assist Client Advisors in preparing for VIG client appointments, preparing consignments, and closing transactions; 

  • Providing dressing room support to Client Advisor and Client; 

  • Answer, direct and transfer calls with exceptional level of professionalism; 

  • Understand a customer’s needs and orienting them into the departments; 

  • Interacting with customers to ensure client satisfaction. 

 

POS 

 

  • Packing and providing support during payment process; 

  • Facilitate store transfer requests, charge sends, and product inquiries; 

  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information; 

  • Packing and providing support during payment. 

 

Inventory 

 

  • Assisting the sales staff in pulling different styles and sizes from stock; 

  • Assist in store cycle counts, scheduled inventories, and reconciliation with support        and direction from the Store Director/Team Manager – Operations. 

 

General  

 

  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork; 

  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service. 

 

Key Requirements 

 

  • At least 2 years of experience in luxury retail, hospitality, or customer service; 

  • Experience with operating POS system, a plus; 

  • Excellent interpersonal and communication skills; 

  • Strong understanding of customer service needs and priorities; 

  • Strong attention to detail and ability to multitask; 

  • Familiar in Microsoft Word and Outlook; 

  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. 

 

Key Pillars for Ways of Working 

 

  • Execute the mission of the role with a Radically Client-Centric mindset; 

  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; 

  • Be Relentlessly Creative and approach challenges with an innovative mindset; 

  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. 

 

Key Behaviors to Amplify What We Do 

 

Explore 

Considerate Thinker 

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole 

Solutions Developer 

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions 

Deliver 

Accountable Achiever 

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions 

Agile Advocate 

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals 

 

Connect 

Connection Builder  

  • Builds trust-based relationships across boundaries and encourages collaboration 

  • Adapts own style to communicate impactfully 

 

People Enabler 

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness 

   

Build 

Continuous Learner  

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort 

 

Talent Builder  

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential 

 

 

Work Authorization 

  • Qualified candidates must have the proper work authorization to work in the United States. 

 

Salary Range – New York 

 

For individuals assigned and/or hired to work in New York , GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   

 

A reasonable estimate of the current base salary range is $20.00 USD to $23.48 USD.   

 

 

EOE M/D/F/V 

  • Full time
  • Nord America
  • United States of America
Applicare

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