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KERING EYEWEAR Customer Service Specialist

Kering Eyewear - Regular
Florida - United States of America

We are currently seeking a Customer Service Specialist who will report to Head of Latam as part based out in Miami office

Your opportunity

  • Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence
  • Ensuring compliance with sales business policies
  • How you will contribute
  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Managing order flow from order acquisition to order entry in compliance with agreed trade terms
  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring a clean sheet
  • Managing goods returns in compliance with agreed trade terms
  • Acting as customer’s first point of contact in case of commercial, logistics, product claims
  • Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
  • Issuing sales/customer-related reporting to the benefit of both sales team and customer
  • Implementing and enhancing customer service-related procedures, processes and systems
  • Participating to ad hoc sales-related activities and/or projects

Who you are

  • 1-2 years of work experience in a B2B customer service environment preferred
  • Proven customer facing experience
  • Sales experience within a controlled environment of advantage
  • Experience with SAP implementation of advantage
  • 2-4-year Degree in Business Management preferred
  • Good business knowledge of order-to-cash flows.
  • Working knowledge of Incoterms and customs rules.
  • Good working knowledge of Office Pack (Excel, Power Point, Word).
  • Working knowledge of SAP of advantage.
  • Good business knowledge of order-to-cash flows
  • Good knowledge of sales principles and methods
  • Fluent English and Spanish 
  • Team player
  • Customer-oriented
  • Problem solving
  • Negotiation-oriented
  • Focus on results
  • Self-motivated
  • Passion and enthusiasm
  • Curiosity and innovation
  • Clear and open communication
  • Trustworthy

Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Nord America
  • United States of America
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