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KERING EYEWEAR Customer Service Specialist _Travel Retail Americas

Kering Eyewear - Regular
Miami - United States of America

About us Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Your opportunity

  • Managing the order to cash flow of the allocated customer portfolio (GTR Americas channels), ensuring accurate and timely actions
  • Working along with the sales team (GTR Americas channels) on delivering customer service excellence
  • Ensuring compliance with sales business policies
  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Managing order flow from order acquisition to order entry in compliance with agreed trade terms
  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring a clean portfolio.
  • Managing goods returns in compliance with agreed trade terms
  • Acting as customer’s first point of contact in case of commercial, logistics, product claims
  • Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
  • Issuing sales/customer-related reporting to the benefit of both sales team and customer
  • Implementing and enhancing customer service-related procedures, processes and systems
  • Participating to ad hoc sales-related activities and/or projects

Who you are

  • 1-2 years of work experience in a B2B customer service environment preferred
  • Proven customer facing experience
  • Sales experience within a controlled environment of advantage
  • Experience with SAP implementation of advantage
  • 2-4-year Degree in Business Management preferred
  • Working knowledge of Incoterms and customs rules.
  • Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).
  • Good business knowledge of order-to-cash flows
  • Good knowledge of sales principles and methods
  • Fluent English and Spanish
  • Team player
  • Customer-oriented
  • Problem solving
  • Negotiation-oriented
  • Focus on results
  • Self-motivated
  • Passion and enthusiasm
  • Curiosity and innovation
  • Clear and open communication
  • Trustworthy

Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Nord America
  • United States of America
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