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KERING TIME & GEMS Client Advisor

Kering - Regular
California - United States of America

Kering A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your Opportunity

The Time & Gems Client Advisor, Cabazon Premium Outlets, is responsible for exceptional standards of excellence in delivering a customer service experience, which meets our brands’ focus and drives sales.  In doing so, creating and maintaining loyalty to both the store and the brands.

How you will contribute

  • To develop and maintain good product knowledge and provide excellent customer service
  • To have a good understanding of current products, trends and collections and ensuring that customers are informed and aware
  • To develop your own customer base to increase return clients
  • To replenish stock and maintain high standards of merchandise and product presentation.
  • Handling customer complaints at the first level, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
  • Keep up to date with customer requirements and operating procedures
  • Be aware of sales targets and performance against them. Use appropriate sales techniques to ensure they are met
  • To ensure that all procedures and policies are understood. To carry out work according to those standard
  • Personal appearance and presentation must be strictly in line with company standards.
  • Adheres to Security and Health and Safety regulations
  • Opening & closing the Store according to the needs of the business, in line with Company security rules
  • To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Client Advisor role

Who you are

  • A minimum of three years’ experience in a similar role, preferably in luxury retail or a watches/ jewelry field
  • Experience in a customer service role with face-to-face customer contact
  • Excellent Communication and interpersonal skills with the ability to build and maintain relationships
  • Ability to adapt to frequent change and a high-pressure environment
  • Ability to initiate contact and communication
  • Ability to work various shifts including weekends and holidays
  • Motivated by being a team player with a common goal
  • To be able to convert clients on a consistent basis across all brands
  • High School Diploma or Equivalent required
  • Full time
  • Nord America
  • United States of America
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