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BALENCIAGA Store Supervisor (Collins Street)

Balenciaga - Regular
Melbourne - Australia

This position is responsible for establishing good relations with all customers and agents in order to improve sales. Collect data and reports on competitors’ activities. Prepare weekly and monthly sales reports. Ensure proper stock level at company’s target and plans for incoming merchandise. Coach staff in customer service quality and product knowledge. Assist to manage the Store according to the company principles and guidelines, i.e. reflecting the company image and representing the company to its customers. Ensure an optimal and motivating work climate. Be responsible for increasing customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • To achieve consistent sales and KPIs against set targets on a monthly basis.
  • To be a role model in providing superior customer service to all clients and ensure that such is provided by all team members as well.
  • To recruit new clients to the brand, develop clients to the next level and retain clients in the brand.
  • To coach new and existing team members on brand heritage, product knowledge and processes (Company’s policies, systems, Before and After-Sales procedures)
  • To guide, influence and motivate the team positively
  • To assist in communicating company’s policies, memoranda and general information to the staff in a clear and concise manner to ensure understanding and support
  • To monitor budgetary goals and sends regular reports
  • To handle customer complaints and perform first level solution
  • To ensure that the Store is in an impeccable condition at all times; i.e. that it meets technical and sanitary as well as decoration standards and requirements
  • To manage the physical assets and funds of the Store
  • To ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, and all policies set forth in the Operations are properly carried out
  • To take ownership and accountability for a department/product category sales performance, stock organisation, product updates & training and stock discrepancies.
  • To execute and follow up closely on action plans proposed by Store Manager/Asst Store Manager

QUALIFICATIONS

  • At least 5 years hands-on retail sales or store operation experience in which 2 years at supervisory level
  • Prior exposure in luxury goods or premium fashion brands is preferred
  • Demonstrated strong sense of high-end fashion
  • Possess excellent communication, customer service and interpersonal skill
  • Good command of spoken and written English, proficiency in Chinese is a plus
  • Good PC skills such as MS Office
  • Full time
  • Australasia / Pacifico del Sud
  • Australia
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