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GUCCI Associate Store Operations Manager

Gucci - Fixed Term (Fixed Term)
Auckland - New Zealand

As an Associate Store Operations Manager for GUCCI you represent the brand to all customers and stakeholders. You are responsible for managing administrative and inventory support to the store to achieve business goals. You will lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience. You will act as a team player and work collaboratively with all GUCCI employees and stakeholders to achieve exceptional results. This position is responsible for the management of Store Support, Cashiers and In Store Product Care Specialist positions.

Essential Duties and Responsibilities

Store Operations

  • Support the Store Manager/Director ensuring all back of house operational policies and procedures and implemented and followed
  • Ensure the efficient running of the store, both front and back of house from a store operations perspective
  • Ensure the store has substantial operational support and staff schedules are optimized to match operational demands
  • Manage the stockroom/s and implementation of policies and procedures i.e. deliveries (potentially overnight), dispatches, inventory etc.
  • Assist the Store Manager/Director in overseeing functions influencing service delivery excellence and minimizing inventory loss
  • Embraces new technology and is flexible and reactive to leverage technology initiatives in all areas of the store
  • Ensures the store building and all internal areas are maintained to the highest standard both front and back of house
  • Manages the on-boarding and develops all store operational support. Lead the store Operations team, fostering a coaching and learning environment
  • Cascade company communications to all members of the store team and lead by example when embracing brand messages
  • Provides accurate daily and regular reports
  • Maintains accurate payment records including petty cash
  • Unpack and receive stock, and complete cashiering and any administrative duties as required
  • Maintains store operations related records such as stock transfer and repair
  • Drive and be the main point of contact for stocktake and yearly shrinkage results by consistently managing all inventory integrity and control by completing cycle counts, category scans and category maintenance and liaising with internal and external stakeholders
  • Complete and/or perform any other reasonable duties assigned by the Store Manager/Director or other manager as directed
  • Ensure teamwork and collaboration to deliver an exceptional client experience
  • Replenish display merchandise as required

Learning and Training

  • Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information
  • Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines
  • Participate in development training as required by your management team

Workplace Health and Safety

  • Ensure compliance to the Safety Management System and all Workplace Health and Safety (WHS) Policies
  • Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform

Other

  • Manage and develop direct reports, including completing performance reviews, check in’s, and development plans as required. Ensure that all issues surrounding performance are highlighted to the Store Manager/Director in a timely manner and actioned in partnership with the Store Manager/Director and/or Human Resources
  • Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the business
  • Ensure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etc
  • Adhere to all in store Standard Operation Procedures (SOP)
  • Comply to all Gucci and Kering Policies, Procedures and Guidelines
  • All other ad hoc duties as required by your manager

Required Qualifications and Experience

Work experience

  • Previous experience in a similar role, ideally from a high-volume retail or service-based industry preferably in the luxury environment
  • Proven strong operational performance within a high volume and high turnover retail environment, leading a team. Other relevant service sector experience may be considered.

Other skills and abilities

  • Proven ability to work in highly pressured roles and situations
  • Customer service orientated attitude, driven by meeting and exceeding KPIs and targets
  • Ability to work dynamically in a high-volume environment
  • Time management and prioritizing skills
  • Ability to be flexible and agile to meet business needs
  • High attention to detail and a strong, professional work ethic
  • Strong leadership and management skills used to lead, grow and develop the team by example
  • Proficiency in using technology and/or learning about updated technologies
  • Proficiency in Outlook/Excel/Word/PowerPoint
  • Exceptional written and verbal communication skills
  • Full time
  • Australasia / Pacifico del Sud
  • New Zealand
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