ALEXANDER MCQUEEN Worldwide Retail Operations Manager
Alexander McQueen - Regular
London - United Kingdom
Alexander McQueen are currently seeking a Worldwide Retail Operations Manager who will report to the Worldwide Retail Performance Director as part of our dynamic HQ London team.
The Worldwide Retail Operations Manager plays an instrumental role in driving retail excellence across our global retail network. Through developing and effectively deploying a retail operations strategy, this position will be a key contributor to successful retail expansion and growth.
How you will contribute?
Define and embed the Worldwide Retail Operations strategy for global implementation, establishing a unique set of guidelines and procedures
Drive operational initiatives to develop and implement a Worldwide Standards, encapsulating the exceptional retail standards, efficient shop floor management, ways of operating the stores that exemplifies the House and drive sales results
Manage worldwide store openings (on average 20 openings/year): streamline openings process and communication, working closely with regions, Store Planning and Visual Merchandising teams
Champion Retail Operations, challenging senior management and retail managers to ensure excellent retail standards are at the forefront of our retail model
Partner with BI and IT departments to measure and optimise sales productivity and operations (planning schedule, retail dashboards, match to traffic, conversion rate)
Recommend value added tools and solutions to increase sales efficiency and reduce non-selling tasks
Business partner with Merchandising, Sales & Demand Planning, Inventory and retail managers to secure the smooth running of the supply chain
Act as the main sponsor of the various transversal Kering projects which are aimed to improve store operations and sales efficiency (such as RFID, new POS, mobile payment)
Design and implement an efficient after sales policy throughout the WW retail network (with a support of the Operations Specialist)
Ensure Health & Safety policies are in place globally, respecting local legislation and Group guidelines, and support to embed sustainable principals in store
In partnership with Inventory Control, assist in the effective management of loss prevention
Work closely with the internal audit team to drive excellence and guarantee adoption of the charter and strategy
Animate the global network of Retail Operation Managers through frequent communication, regional visits and trainings
Business partner with various Kering teams and departments in order to successfully roll out and manage retail operations related projects
Reporting lines -
Senior Operations Specialist
Functional report of all regional retail operations
Who you are?
Strong & Proven experience in a similar role is a necessity.
Able to gather and communicate business and market trend and competitor analysis
Strong planning & organisation skills
Strong analytical skills with a keen eye for details
Proven experience of Stakeholder management
Strong interpersonal & communication skills
Excellent project management skills
Why work with us?
At Alexander McQueen together we push boundaries to create legacy. Everyone can make a difference and anything is possible.
We are passionate about beauty, creativity & quality. This is an opportunity to join our community of hard-working and talented individuals who are playing a part in the success of the House.
We offer a package of competitive benefits including, but not limited to -
Pension, private medical insurance & performance related bonus.
Clothing allowance, employee discounts & monthly lunch subsidy.
25 days annual leave excluding Bank Holidays plus dedicated time for employee volunteering.
Diversity and Inclusion
At Alexander McQueen, we welcome applicants from all backgrounds and walks of life. We know that diverse skills, mindsets and experiences foster creativity and collaboration.
Please let our recruitment team know if you need support or reasonable adjustments to be made at any stage of the recruitment process. We will work with you to ensure that you have the best experience.
All applications will be considered and we will do our best to provide an answer as soon as possible.
- Full time
- United Kingdom