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BALENCIAGA Administration Assistant (Harrods)

Balenciaga - Regular
London - United Kingdom

About Us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “ The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

We are currently seeking a Store Administration Assistant who will report to the Store Manager as part of our Harrods team. 

Your opportunity 

To contribute to increase store turnover by participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistics. 

How you will contribute 

  • Ensure all transactions are put through the till correctly 

  • Ensure any discrepancies are investigated thoroughly and reported to the store manager 

  • Be aware of the company return policy and ensure all exchanges and refunds are authorised 

  • Maintain a high level of communication with clients, colleagues and all members of management 

  • Carry out any administrative tasks for the store manager/assistant store manager  

  • Answer any telephone or email queries on behalf of the store 

  • Monitor CRM 

  • Be aware of store targets at all times 

  • Replenishment request of consumables 

  • Repairs management – requesting items to be sent back for repair or to order spare parts 

  • Manage all petty cash and store expenses including liaising with the accounts department and following the relevant policies and procedures 

  • Sales support on shop floor when requested by management 

  • Reaching exceptional standards of excellence in customer service 

  • Develop and maintain good product knowledge and an understanding of current trends and informing customers accordingly 

  • Handling customer queries and seeking management advice where appropriate 

  • Ensuring till reconcilliatons are kept up to date 

  • Ensure after sale cases are managed promptly and to a high level of customer service. 

  • Support with the investigation of negative stock on hand items 

  • Support with inter store transfers 

  • Ensuring audit paperwork is on hand and updated – stock counts, voids, over rides 

  • Ensure that staff uniforms are managed and received 

  • Support with collating rotas and staff holiday calendar 

Who you are 
  • At least 2 years of successful experience in a store environment  

  • Rigor, sense of organization and priorities management  

  • Excellent interpersonal skills 

  • Availability, adaptability, sense of service, team spirit  

  • A good knowledge of IT and Excel 

  • A product sensitivity and a strong market and fashion trends knowledge would be an asset 

Why work with us? 

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforceWe believe diversity in all its formsgender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • ヨーロッパ
  • United Kingdom
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