How you will contribute
Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of
Gucci selling ceremony history and heritage
Build and strengthen relationships with customers, deal with different nationalities and/or personalities and put always the customers at ease
Give advices to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Guarantee cross and up-selling for all product categories
Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to manage the visual display of the products in accordance with Gucci visual standards
Ensure the products replenishment and physical inventory of merchandise
Who you are
An experienced face-to-face customer service provider with focus on hospitality, retail, fashion or related fields. You are at ease initiating communication with your customers.
An excellent communicator with great interpersonal skills and the ability to foster customer relationships.
A high achiever who thrives in a fast-paced frequently changing environment
A team player with a desire to be part of a strong group with a common goal.
A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.
A fluent Italian and English speaker, other languages will be considered a plus
A flexible person willing to work in a retail schedule, which will include evenings, weekends and holidays.
Through our new contemporary vision at Gucci, we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Discover more about Gucci at www.gucci.com